In all cases, a booking MUST be made before a child attends the service.Please ensure you enrol your children prior to requesting a booking.
ABSENCES AND CASUAL BOOKINGSThere are a limited number of casual bookings available depending on the number of children booked in permanently. Please note: casual bookings are always subject to availability and you cannot be guaranteed a place.
If you require a one-off casual booking or would like to notify us of an absence, you should use the My Family Lounge smartphone app (Android/iPhone) or website (sign in below) to make a casual booking or mark your child/ren as absent.
SPACES ARE LIMITED. If we are FULL, please let us know and set your app to notify you if a place comes up later. Ratios are strict, and we will try to find extra staff, but CANNOT guarantee you will get a place at short notice.
PERMANENT BOOKINGSPermanent bookings repeat on a weekly or fortnightly basis. These bookings are charged at a lower base rate than casual bookings.Requests for, and longer term changes to, permanent bookings should be made via the My Family Lounge website (sign in below), allowing up to one week for administration. Please make casual bookings, if required, to cover the period prior to your permanent booking being active.
You may also use My Family Lounge to confirm your current casual OR permanent bookings.
In all cases, a booking MUST be made before a child attends the service. Any permanent changes to a child’s attendance patterns will need to be captured via a written (or digital) exchange with families and form part of a Complying Written Arrangement (CWA). Please note: bookings also form part of the CWA between yourselves and our service and must be recorded. As such, we cannot accept telephone or verbal booking requests. Attendances at the service without a booking will be subject to an administrative charge.
Our Parents’ Guide to My Family Lounge is a useful guide to enrolment and bookings in PDF format. It covers many of the questions you might have about bookings and is recommended reading.
If you have difficulty using the app or website, please let us know with details of any errors you received so that manual changes can be made and a support request raised if appropriate.
Cancellations and Absence Timeframes.Occasional absences and cancellations for both casual and permanent positions should be made by families using the My Family Lounge smartphone app. Notifications received before midday on the day (for After School Care) and by 6pm on the weekday before (for Before Care) will be removed from the roll and no charge will be applied.Complete cancellation of permanent bookings should be via email and include the final date your child will attend. The booking will be closed off and this will be confirmed by email.
All late notifications, as well as those not made using My Family Lounge are subject to charge.Casual bookings which are not attended and not cancelled within the cancellation timeframe are subject to a $3.00 administration charge.
Please see our Before Care, After Care, and Curriculum Day pages for fee details.