Statements are issued fortnightly in arrears via email to the primary account holder with balances considered due at the time of generating the statement and considered overdue after one week.Payments may be made at any time toward your account – you do not need to wait for your fortnightly statement, please feel free to ask for an up to date balance over the counter. You may also overpay to maintain a positive balance.
Please see our Before Care, After Care, Curriculum Day and Bookings pages for fee details.
Payments can be made online using Qkr!, or via EFTPOS or cash at the OSHC office or the main school office. We do not offer Direct Debit facilities. Please note, Qkr! does not interface with our systems and does not know your OSHC balance. Qkr! can be downloaded from either the AppStore (Apple), or PlayStore (Android). Also to note, we cannot accept EFTPOS payments in the last two days of each school term due to banking timelines.
Our accounts are managed by dedicated staff on Mondays and Thursdays during term time only. This means that any payments made via Qkr! may take up to four working days to reach your OSHC account.
Rebooking Week.In the second to last week of term, statements include not only a fortnight in arrears, but also ahead to the end of term. Please see our Rebooking Week page for full details.
Outstanding Accounts.Accounts are considered overdue one week after Statements have been generated/sent and a reminder email is sent at this time; if your account remains unpaid, your next Statement will contain a further reminder message.Three weeks after your initial statement, if your account remains unpaid, a further email reminder is sent out and a hard copy of your Statement is posted to your home address. This will often be followed up with a phone call from an OSHC Coordinator.
If your account remains unpaid four weeks after your initial statement or following Rebooking Week, your enrolment at the service will be suspended and you will be unable to make any further bookings or use our service until your account is paid in full. You will be notified of this via email and hard copy mail. Your permanent booking places will be made available to others on the waiting list.Enrolments will only be reinstated on receipt of full payment, after which you will be required to re-request any bookings you require using My Family Lounge. Any bookings you request will be subject to availability.
Additional Administrative Charges.For details on administrative charges which might apply to your account, please see this page.
Families are required to register with Centrelink in order to receive Child Care Subsidy.